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general_and_faq:faq
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general_and_faq:faq [2014/11/03 11:32] mooadmin |
general_and_faq:faq [2015/06/21 23:24] mooadmin |
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| - | ====== Frequently Asked Questions ====== | + | ====== General FAQ ====== |
| - | ===== General Questions ===== | + | * <font 11pt/arial;;#008000;;#ffffff>** Is the source code encrypted? **</font> \\ No, you have 100% access to the source code. |
| - | ***Is the source code encrypted?** \\ No, you have 100% access to the source code. | + | * <font 11pt/arial;;#008000;;#ffffff>** Can I modify the software to meet my requirements? **</font> \\ Yes, you can do whatever modifications that you wish as long as the credit lines (mooSocial and CakePHP) stay intact in the source code. |
| - | ***Can I modify the software to meet my requirements?** \\ Yes, you can do whatever modifications that you wish as long as the credit lines (mooSocial and CakePHP) stay intact in the source code. | + | * <font 11pt/arial;;#008000;;#ffffff>** Do I need to have any mooSocial branding on my site? **</font> \\ Absolutely not. Unlike other prodducts, we do not force you to have our branding on your site. |
| - | ***Do I need to have any mooSocial branding on my site?** \\ Absolutely not. Unlike other prodducts, we do not force you to have our branding on your site | + | * <font 11pt/arial;;#008000;;#ffffff>** Does the script include any other languages. **</font> \\ English is the only default language used in mooSocial. However, You could translate mooSocial yourself as it is very easy to do so or you could find third party language packs on our [[http://community.moosocial.com|mooCommunity]] site . |
| - | ***Is it easy to translate the software?** \\ Yes, very easy. All the language strings are in a single language file. You can also install a third party software to make your translation even easier. | + | * <font 11pt/arial;;#008000;;#ffffff>** Is it easy to translate the software? **</font> \\ Yes, very easy. All the language strings are in a single language file. You can also install a third party software to make your translation even easier. |
| - | ***What are the server requirements?** \\ Minimum: | + | * <font 11pt/arial;;#008000;;#ffffff>** What are the server requirements? **</font> \\ Minimum: |
| - | * PHP 5.2.8 with short tags enabled or PHP 5.4+ | + | * PHP 5.2.8 with short tags enabled or PHP 5.4+ |
| - | * MySQL 5+ | + | * MySQL 5+ |
| - | * PHP extensions: MySql PDO, GD2, Curl, libxml, exif, zlib (if you need to export theme) | + | * PHP extensions: MySql PDO, GD2, Curl, libxml, exif, zlib (if you need to export theme) |
| - | * Magic quotes must be disabled | + | * Magic quotes must be disabled |
| - | * Memory Limit: 128M+ | + | * Memory Limit: 128M+ |
| - | * Recommended: Apache server with mod_rewrite | + | * Recommended: Apache server with mod_rewrite |
| - | ***Do you offer trial version?** \\ We do not have a trial version at the moment. Please test it on the demo site as much as you need. | + | * <font 11pt/arial;;#008000;;#ffffff>** Do you offer trial version? **</font> \\ We do not have a trial version at the moment. Please test it on the demo site as much as you need. |
| - | ***Can I redistribute or resell mooSocial?** \\ No, you are not allowed to redistribute or resell mooSocial in any way. | + | * <font 11pt/arial;;#008000;;#ffffff>** Can I redistribute or resell mooSocial? **</font> \\ No, you are not allowed to redistribute or resell mooSocial in any way. |
| - | ===== Sales ===== | + | ===== Sales FAQ ===== |
| - | ***Will I be able to download updates in the future if I buy now?** \\ Yes, all updates (including both minor and major) are free to download as long as your update subscription is active. | + | * |
| - | ***What happens after my update subscription expires?** \\ If you want to continue receiving updates, you can renew your license for additional cost. Otherwise, you can continue using the software on your site. | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Is the purchase price a one-time fee or annual?</font> \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing. |
| - | ***How much does it cost to renew my license?** \\ $49 for Standard License and $95 for 3-Pack License every 12 months | + | * |
| - | ***What payment methods do you accept?** \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Will I be able to download updates in the future if I buy now?</font> \\ Yes, each license comes with a 12-months update subscription. All updates (including both minor and major updates) are free to download as long as your update subscription is active. |
| - | ***How soon will I receive my download information after purchasing?** | + | * |
| - | ***What is your refund policy?** \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy. | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What happens after my update subscription expires?</font> \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site. |
| - | ===== Support ===== | + | * |
| - | * Do I get support with my purchase? | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>How much does it cost to renew my update subscription?</font> \\ $49 for Standard License and $95 for 3-Pack License every 12 months |
| - | * What type of issues does support cover? | + | |
| - | * How long do I get support after purchase? | + | |
| - | * How long does it take to get a response from support? | + | |
| - | * Can I purchase extended support? | + | |
| - | * Do you offer an installation of upgrades? | + | |
| - | * Do you offer phone support? | + | |
| - | * How can I recover my account? | + | |
| - | ===== Customization ===== | + | * |
| - | * Can I hire mooSocial to write custom plugins/customizations? | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What payment methods do you accept?</font> \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram |
| - | * What tools do you recommend for site customization? | + | |
| - | * What should I know for customizing mooSocial? Where can I learn about it? | + | |
| - | ===== Licensing ===== | + | * |
| - | * Is the license a one-time purchase or an annual agreement? | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>How soon will I receive my download information after purchasing?</font> \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders. |
| - | * How many licenses do I need? | + | |
| - | * Do I need more than one license if i'm installing mooSocial on several subdomains/directories? | + | |
| - | * Do you offer an unlimited license? | + | |
| - | * I found a third party selling mooSocial licenses. Is that legal? | + | |
| - | * Can I sell my website in the future? | + | |
| - | ===== Installation ===== | + | * |
| - | * How do I install mooSocial? | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What is your refund policy?</font> \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy. |
| - | * If I upgrade to a new version, will I lose my customizations or admin panel settings? | + | |
| - | * Can mooSocial be installed in a subdirectory or subdomain? | + | |
| - | * How do I move my installation to a new server? | + | |
| - | * How long does professional installation take? | + | |
| - | ===== Miscellaneous ===== | + | * |
| - | * I love mooSocial! Where can I write a testimonial? | + | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Do I get support with my purchase?</font> \\ We provide a complementary 30 days support thru our ticket system in the Client Area of our website. |
| - | * Can I resell your software in my country? | + | |
| - | * Can I translate mooSocial in to my native language for a free license? | + | Back to [[:start|Table of Contents]] |
| - | * What is the release date of the next version of (Insert package here)? | + | |
general_and_faq/faq.txt · Last modified: 2015/08/24 01:12 (external edit)
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