This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
general_and_faq:faq [2014/12/03 04:15] mooadmin |
general_and_faq:faq [2014/12/03 07:32] mooadmin |
||
---|---|---|---|
Line 1: | Line 1: | ||
- | ====== Frequently Asked Questions ====== | + | ====== General FAQ ====== |
- | + | ||
- | ===== General Questions ===== | + | |
* <font 11pt/arial;;#008000;;#ffffff>** Is the source code encrypted? **</font> \\ No, you have 100% access to the source code. | * <font 11pt/arial;;#008000;;#ffffff>** Is the source code encrypted? **</font> \\ No, you have 100% access to the source code. | ||
Line 23: | Line 21: | ||
* <font 11pt/arial;;#008000;;#ffffff>** Do you offer trial version? **</font> \\ We do not have a trial version at the moment. Please test it on the demo site as much as you need. | * <font 11pt/arial;;#008000;;#ffffff>** Do you offer trial version? **</font> \\ We do not have a trial version at the moment. Please test it on the demo site as much as you need. | ||
- | * <font 9pt/arial;;#008000;;#ffffff>** Can I redistribute or resell mooSocial? **</font> \\ No, you are not allowed to redistribute or resell mooSocial in any way. | + | * <font 11pt/arial;;#008000;;#ffffff>** Can I redistribute or resell mooSocial? **</font> \\ No, you are not allowed to redistribute or resell mooSocial in any way. |
- | + | ||
- | ===== Sales ===== | + | |
- | + | ||
- | * <font 11pt/arial;;#008000;;#ffffff>** Is the purchase price a one-time fee or annual? **</font> \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing. | + | |
- | + | ||
- | * <font 9pt/arial;;#008000;;#ffffff>** Will I be able to download updates in the future if I buy now? **</font> \\ Yes, all updates (including both minor and major updates) are free to download as long as your update subscription is active. | + | |
- | + | ||
- | * <font 9pt/arial;;#008000;;#ffffff>** What happens after my update subscription expires? **</font> \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site. | + | |
- | + | ||
- | * <font 11pt/arial;;#008000;;#ffffff>** How much does it cost to renew my update subscription? **</font> \\ $49 for Standard License and $95 for 3-Pack License every 12 months | + | |
- | + | ||
- | * <font 9pt/arial;;#008000;;#ffffff>** What payment methods do you accept? **</font> \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram | + | |
- | + | ||
- | * <font 11pt/arial;;#008000;;#ffffff>** How soon will I receive my download information after purchasing? **</font> \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders. | + | |
- | + | ||
- | * <font 11pt/arial;;#008000;;#ffffff>** What is your refund policy? **</font> \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy. | + | |
- | * <font 11pt/arial;;#008000;;#ffffff>** Do I get support with my purchase? **</font> \\ We provide a complementary 30 days support thru our ticket system in the Client Area of our website. | ||
- | Back to [[:table_of_contents|Table of Contents]] | + | Back to [[:start|Table of Contents]] |