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general_and_faq:faq
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general_and_faq:faq [2015/06/21 23:24] mooadmin |
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| ===== Sales FAQ ===== | ===== Sales FAQ ===== | ||
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** Is the purchase price a one-time fee or annual? **</font> \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing. |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Is the purchase price a one-time fee or annual?</font> \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing. | + | * <font 11pt/arial;;#008000;;#ffffff>** Will I be able to download updates in the future if I buy now? **</font> \\ Yes, each license comes with a 12-months update subscription. All updates (including both minor and major updates) are free to download as long as your update subscription is active. |
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** What happens after my update subscription expires? **</font> \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site. |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Will I be able to download updates in the future if I buy now?</font> \\ Yes, each license comes with a 12-months update subscription. All updates (including both minor and major updates) are free to download as long as your update subscription is active. | + | * <font 11pt/arial;;#008000;;#ffffff>** How much does it cost to renew my update subscription? **</font> \\ $49 for Standard License and $95 for 3-Pack License every 12 months |
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** What payment methods do you accept? **</font> \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What happens after my update subscription expires?</font> \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site. | + | * <font 11pt/arial;;#008000;;#ffffff>** How soon will I receive my download information after purchasing? **</font> \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders. |
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** What is your refund policy? **</font> \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy. |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>How much does it cost to renew my update subscription?</font> \\ $49 for Standard License and $95 for 3-Pack License every 12 months | + | * <font 11pt/arial;;#008000;;#ffffff>** Do I get support with my purchase? **</font> \\ We provide a complementary 30 days support thru our ticket system in the Client Area of our website. |
| - | * | + | ====== Technical FAQ ====== |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What payment methods do you accept?</font> \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram | + | * **I got a 500 error / internal server error when trying to install mooSocial. What should I do? ** \\ Enable debugging mode to see what happens (see below). Your server might be missing a required PHP extension to run mooSocial |
| - | + | * **How do I enable debugging mode? ** \\ Open app/Config/core.php and change "debug" param to 1 | |
| - | * | + | * **I made some changes ( e.g. language strings… ) but I do not see them on the site. What should I do? ** \\ Try to clear the global cache (Admin Dashboard → Clear Global Cache) |
| - | + | * **I can not upload large images while smaller sizes work fine. What should I do?** \\ Check your //upload_max_filesize// in //php.ini//. This is the maximum allowed size for an uploaded file. Increase this setting to let your site to accept larger image size. | |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>How soon will I receive my download information after purchasing?</font> \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders. | + | * **Why don't I see the admin settings page? ** \\ Only super admins has access to the admin settings and some other pages in the admin panel. |
| - | + | * **I had a foo folder in the root directoty but now I cannot access it in the browser after installing mooSocial. What happened? ** \\ It's because mooSocial redirects all requests to app/webroot folder so you will need to move your foo folder to app/webroot if you want to access it in the browser (e.g. yourdomain.com/foo) | |
| - | * | + | * **How do I change the favicon? ** \\ You can change the favicon by uploading it to app/webroot. After that, clear your browser cache and restart your browser to see the new one. All public accessible files should be in that directory |
| - | + | * **What do I need to do after migrating mooSocial to a new server? ** \\ You need to update the database details in app/Config/config.php file and clear the persistent cache folder (app/tmp/cache/persistent) | |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What is your refund policy?</font> \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy. | + | * **Where do I change the default cover image? ** \\ It's located in app/webroot/themes/themefolder/img/cover.jpg |
| - | + | * **My users keep getting logged out (remember me feature does not work). Why? ** \\ It's mostly because you have Suhosin installed on your server. Please ask your server admin to disable these 2 settings: suhosin.srand.ignore and suhosin.mt_srand.ignore. | |
| - | * | + | * **Whenever I submit a form or login, it redirects me to yourdomain.com/somecontroller/yourdomain.com. What do I do? ** \\ Open app/Controllers/AppController.php and add the line below right after the openning php tag \\ $_SERVER['HTTP_X_FORWARDED_HOST'] = ''; |
| - | + | * **How do I integrate Facebook registration? ** \\ First, you need to create a Facebook app ([[https://developers.facebook.com/apps|https://developers.facebook.com/apps]]). Make sure the domain name of your app matches the one that mooSocial is installed on. After that, copy and paste your app id and secret to the Facebook integration fields in System Settings → Integration. Finally, check the Facebook Registration check box and click Save | |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Do I get support with my purchase?</font> \\ We provide a complementary 30 days support thru our ticket system in the Client Area of our website. | + | * **Why do I get an internal server error when I install mooSocial in a sub directory? ** \\ Adding "RewriteBase /" after "RewriteEngine On" in all three .htaccess files might fix this problem. |
| - | + | * **Where do I get information about the framework? ** \\ mooSocial is built on top of CakePHP framework. You can find CakePHP documentation [[http://book.cakephp.org/2.0/en/index.html|here]] | |
| - | Back to [[:start|Table of Contents]] | + | |
general_and_faq/faq.txt · Last modified: 2015/08/24 01:12 (external edit)
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