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Frequently Asked Questions
General Questions
Does the script include any other languages.
English is the only default language used in mooSocial. However, You could translate mooSocial yourself as it is very easy to do so or you could find third party language packs on our
mooCommunity site .
Sales
What happens after my update subscription expires?
If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site.
What payment methods do you accept?
Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram
Support
Do I get support with my purchase?
What type of issues does support cover?
How long do I get support after purchase?
How long does it take to get a response from support?
Can I purchase extended support?
Do you offer an installation of upgrades?
Do you offer phone support?
How can I recover my account?
Customization
Can I hire mooSocial to write custom plugins/customizations?
What tools do you recommend for site customization?
What should I know for customizing mooSocial? Where can I learn about it?
Licensing
Is the license a one-time purchase or an annual agreement?
How many licenses do I need?
Do I need more than one license if i'm installing mooSocial on several subdomains/directories?
Do you offer an unlimited license?
I found a third party selling mooSocial licenses. Is that legal?
Can I sell my website in the future?
Installation
How do I install mooSocial?
If I upgrade to a new version, will I lose my customizations or admin panel settings?
Can mooSocial be installed in a subdirectory or subdomain?
How do I move my installation to a new server?
How long does professional installation take?
Miscellaneous
I love mooSocial! Where can I write a testimonial?
Can I resell your software in my country?
Can I translate mooSocial in to my native language for a free license?
What is the release date of the next version of (Insert package here)?